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Overview

Consumer

MAZZUCCO & MELLO ADVOGADOS provides its clients with technological tools and a compatible legal structure for managing large portfolios of cases, aiming at strategic work to reduce the volume of demands and contingencies, as well as eliminating harmful consequences to the image and operations of companies.

Our team offers the following services:

  • Detailed study of the activities carried out and the company's relationship with its consumers, to define the best theses and defense strategies;
  • Preventive and post-judicial monitoring of processes throughout the national territory, as well as representation of the company in hearings throughout the country;
  • Identification of action focuses, resulting from the opportunistic activity of third parties, with the definition and execution of the best strategy to contain the proliferation of demands;
  • Strategic action with federal and state higher courts to modify case law understandings that are contrary to the interests of companies;
  • Monitoring the execution of judgments and preliminary orders, avoiding restrictions on assets and unforeseen contingencies;
  • Preparation and updating of periodic qualitative reports – Key Performance Indicator (KIP) -, presenting a detailed picture of consumer complaints, their distribution across the country's various locations, their causes, situation, amounts involved, contingencies and other information of interest to customers.
  • Representation of one of the largest multinationals in the food industry, preparing training in factories, in addition to managing passive contingency, presenting a favorable result of dismissals in more than 70% of legal actions.
  • Representation of one of the largest beverage conglomerates in administrative complaints before consumer protection agencies and in various legal actions, representing annual savings of approximately R$3.6 million.
  • Representation of one of the world's largest brands of sports accessories in civil actions related to product defects and misleading advertising, with a focus on consumer rights, representing an estimated value of approximately R$6.5 million in legal claims for compensation.
  • Management of a procedural portfolio with more than a thousand actions for a large Credit Association in compensation actions, suspension of protests and collections.
  • Managing a procedural portfolio for a gaming brand in compensation actions, suspension of protests and collections.
  • Management of a procedural portfolio for an importing brand of aesthetic products, in compensation actions, suspension of protests and collections.
  • Representation of one of the largest Chinese internet companies in a civil investigation into the use of user data from applications and computer programs, in line with new data protection legislation.
  • Management of a large multinational construction products company's procedural portfolio in compensation actions, suspension of protests, contract termination, collections and executions.
  • Management of the litigation portfolio of a large multinational telecommunications company in compensation actions, suspension of protests and collections. The annual contingency amount involved was approximately R$15 million.
  • Management of a large financial institution's procedural portfolio in compensation actions, suspension of protests, revisions, consignment and collections.
  • Acting in civil proceedings involving a large multinational in the automotive sector, mainly in compensation actions.
  • Acting in civil proceedings involving a large food card company, mainly in compensation actions.
  • Acting in civil proceedings involving a large multinational company in the personal hygiene consumer goods sector, mainly in compensation actions.
  • Conducting civil hearings involving consumer relations between banks and account holders, in favor of a leading Brazilian bank.