Our team offers the following services:

• Detailed study of the activities carried out and the company's relationship with its consumers, to define the best theses and defense strategies;
• Preventive and post-judicial monitoring of processes throughout the national territory, as well as representation of the company in hearings throughout the country;
• Identification of action focuses, resulting from the opportunistic activity of third parties, with the definition and execution of the best strategy to contain the proliferation of demands;
• Strategic action with federal and state higher courts to modify case law understandings that are contrary to the interests of companies;
• Monitoring the execution of judgments and preliminary orders, avoiding restrictions on assets and unforeseen contingencies;
• Preparation and updating of periodic qualitative reports – Key Performance Indicator (KIP) -, presenting a detailed picture of consumer complaints, their distribution across the country's various locations, their causes, situation, amounts involved, contingencies and other information of interest to customers.